Nah, I don't think they sold out with Load and Reload at all. They were a departure from their earlier style, which I think is what had a lot of people going, "huh?" Bands have to evolve, tho, it's what keeps them alive, you know? I'm an early Metallica fan, so I love their early stuff, but I like Load and Reload, too.
I like the opening bit on The Day That Never Comes, and you're right, the harmony is good. It's just the mish-mash style that I hate. Like they were trying to cram ALL of their previous work; hard driving rock, bluesy, melodic southern fried, into one song. I was telling a friend of mine (she's a fan, but she's not a die hard fan like me) that TDTNC sounds like, "oh, we're Metallica, we can throw any old crap together!" you know what I mean? Oddly, she loves it, and she knew I was gonna say I hated it, LOL!
You should grab the chance to see them live, they're awesome! Hetfield said when I saw them in Austin that the road is where it's always been for them, that they like getting out there and playing live. It shows. You can love the music from listening to it on a CD....but it's nothing compared to how you feel seeing them live. I mean, it sounds stupid, but the music really comes alive, you can almost see the colors of it in the air.