palabravampiress
Bidet of Evil
A recent msn article and the subsequent discussion sparked my curiosity. How do my fellow BBers feel about this topic?
As a retail worker, I am doubly interested. My company has given me no specific directive, so i just go with my gut. I usually wish customers a nice day once I finish a transaction, but if they offer me a "Happy Holidays" or a "Merry Christmas," I'll usually say "Thank you" and return the favor. I try to take my cue from the individual customer and not to generalize in either direction. I really and truly appreciate my customers and wish them happiness. I offer service with a smile. I try to remember my regulars. If a customer divulges personal information (one of my regulars just became a grandmother, for instance), I try to remember it so that I can give future transactions a friendly, personal touch. With all that I do to try to ensure a positive experience for my customers, I'd hate to think that some are walking away offended because I didn't correctly guess their Holiday/Christmas greeting preferences. I mean, how is a retail worker supposed to know?
For that matter, what about the retail worker's preference? Should that Nash woman or someone like her ever come to my counter and base her patronage of my store on whether or not I say "Merry Christmas," I'd like to think she would at least consider the fact that I may respond to her "Merry Christmas" with a "Happy Holidays" not because I have been brainwashed or forced by my employer, but because I might not be a Christian or celebrate Christmas as a holiday, myself. I actually found myself far more offended by Nash's point of view than by either of the greetings in question, as she seemed to assume that a retail worker would have no personal preference, but would be the slave to either the corporate preference or the customer's preference. Last time I checked, friendly greetings were a customer service staple, but service workers were as entitled to anyone else to their own religious traditions and greetings.
Ultimately, I think friendly greetings -- whatever their content -- should be accepted in a friendly manner. Most people do not issue friendly greetings as challenges or as offenses. Instead, most people are genuinely wishing someone well. My personal opinion on all of this, then, is that folks should appreciate it whenever a stranger wishes them a happy anything and try not to get upset if that person doesn't use his or her mind reading skills to accurately guess each individual's personal preference.
As a retail worker, I am doubly interested. My company has given me no specific directive, so i just go with my gut. I usually wish customers a nice day once I finish a transaction, but if they offer me a "Happy Holidays" or a "Merry Christmas," I'll usually say "Thank you" and return the favor. I try to take my cue from the individual customer and not to generalize in either direction. I really and truly appreciate my customers and wish them happiness. I offer service with a smile. I try to remember my regulars. If a customer divulges personal information (one of my regulars just became a grandmother, for instance), I try to remember it so that I can give future transactions a friendly, personal touch. With all that I do to try to ensure a positive experience for my customers, I'd hate to think that some are walking away offended because I didn't correctly guess their Holiday/Christmas greeting preferences. I mean, how is a retail worker supposed to know?
For that matter, what about the retail worker's preference? Should that Nash woman or someone like her ever come to my counter and base her patronage of my store on whether or not I say "Merry Christmas," I'd like to think she would at least consider the fact that I may respond to her "Merry Christmas" with a "Happy Holidays" not because I have been brainwashed or forced by my employer, but because I might not be a Christian or celebrate Christmas as a holiday, myself. I actually found myself far more offended by Nash's point of view than by either of the greetings in question, as she seemed to assume that a retail worker would have no personal preference, but would be the slave to either the corporate preference or the customer's preference. Last time I checked, friendly greetings were a customer service staple, but service workers were as entitled to anyone else to their own religious traditions and greetings.
Ultimately, I think friendly greetings -- whatever their content -- should be accepted in a friendly manner. Most people do not issue friendly greetings as challenges or as offenses. Instead, most people are genuinely wishing someone well. My personal opinion on all of this, then, is that folks should appreciate it whenever a stranger wishes them a happy anything and try not to get upset if that person doesn't use his or her mind reading skills to accurately guess each individual's personal preference.
caitaintdead
I agree so often with you! Unless you're talking about bander...