So, today, I got a call from the warranty company about my netbook, which I sent off a while ago to be fixed. They tell me, a WEEK AFTER they received it, that it isn't covered under warranty. I called them back and asked them why (They'd left a message on my voicemail) and they told me that the laptop was DRIPPING wet internally when it got to them. Not only wet, but wet with a coffee like coloured liquid. Now, I don't drink coffee. I don't drink ANYTHING dark resembling coffee. Not coke, not tattoo rum, not dark whiskey, none of it...So, how, pray tell, is it that my laptop would still be DRENCHED in the TEN days it took them to get it in something that I don't even drink, that is NEVER around my computer?! I think the tech guy did it, and he's trying to cover his !@# by saying it came that way. There is NO WAY that if I was responsible for that spill that it would have still been wet upon arrival to their center. That just doesn't happen.
I then asked the lady why it is that they waited a FULL WEEK (Seven days) to call me and tell me that my laptop was unrepairable under their warranty standards. She told me that it was put on hold due to the conditions, I again asked her why it took them a WEEK to contact me on it. She then said that it was because they were well within their repair time, as they were allowed 7-10 days to repair things. I then told her that they weren't, that I had documentation stating that the TOTAL time was 7-10 days. It was supposed to have been in my LAP within that 7-10 day period, meaning that they only had something like 3-5 days to repair it if they didn't want to spend a bunch on shipping. I then asked to speak to a supervisor, she told me they have NONE on site. I mean...WTF? So then she asked me what it was I would like to do, and I told her I wanted a discount on the price it would cost to fix it because they made not one, but TWO errors, and she said that it was impossible. So, basically, they want me to pay them 100 dollars to fix a problem I DIDN'T EVEN CAUSE. And here's a real kicker...Had they contacted me sooner, I WOULD HAVE HAD THE MONEY TO PAY FOR IT, or damn near. I had close to 100 dollars just around last week, but instead of holding onto it, I was nice and paid for dinner for my roommate and his GF and stuff like that. Ugh! Stupid. Jerks.
I am never, ever buying from Acer/Emachines EVER again. Emachines used to be a QUALITY company before Acer bought it out, AGH!
